Privacy policy

Our privacy policy is based on the Europan Union regulation General Data Protection Regulation (GDPR) (EU) 2016/679. Detailed information about GDPR is found on their web page: https://ec.europa.eu/info/law/law-topic/data-protection_en

 

De Lukk AB, Haga Kyrkogata 8, 411 23, Gothenburg, Sweden is the owner of personal information gathered from this site. This privacy policy explains how we handle personal data.

 

  1. What do we store and how do we use it?

De Lukk AB collects customer user data in order to deliver a seamless and safe service for customers. We collect data by three reasons.

  1. To be able to complete purchases
  2. Through contact with our customer relations team
  3. Through our loyalty program.

 

This data may include your name, delivery and billing address, email address, contact numbers and specific purchase details. Please see attachment 1 for detailed information about the information gathered.

 

In addition to data collection, when you browse our websites, we automatically receive your computer’s internet protocol (IP) address in order to transfer information that helps us learn about your browser and operating system. This is not connected to any personal information.

 

Our web sites use cookies in order to make it functional.

 

  1. On what basis are you storing my personal data?

The European union has set up a number of lawful basises for storing customer data, such as legal basis and consent. Please see attachment 1 for a specification of which lawful basis we have for certain types of activities related to your communication with us.



  1. How do you get my consent?

The information collected when placing an order is based on legal requirements.

 

When you provide your personal information by applying to our loyalty program or contacting our customer service team, we imply that your consent of us collecting it and using it for that specific reason only.

 

  1. How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@delukk.com or De Lukk AB, Ekebacksvägen 9, 429 35, Kullavik, Sweden.

 

The same goes for any matter regarding transfers of your personal information to other companies.

 

  1. Security

In order to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

Personal data is not transferred to third parties except for:

  • authorities on statutory grounds. We are required to pass on your personal information to third parties when applicable law requires this, for example, to authorities for the purpose of tracking criminal activities and protecting public security.
  • authorized partners which need the specific information in order to complete your purchase. This is:
    • Logistic partners for delivery
    • Payment partners for payment
    • IT-partners that we need to run our services, such as hosting partners, customer service softwares

 

 

  1. Changes of our privacy policy

Any changes to our privacy policy in the future will be published on this page and/or in our terms of purchase. More urgent changes to this privacy policy may be announced by email.


Attachment 1

Below is a specification of the reasons for us to store customer data.

 

1. Completing a purchase

 

Purpose of data collection

Types of personal data

·         Delivery of an ordered product/service

·         Identify the customer and check the customer’s age

·         Handling of the payment or the order (including analyzing what payment methods that should be offered and performance of credit checks)

·         Fetching the customer’s address from external sources. (Collector)

·         Handling of returns and guarantee cases

 

·         Name

·         Conact informatoin (address, e-mail, telephone number)

·         Payment information (method of payment, transaction time)

·         Personal identification number

·         Credit checks from external companies

·         Order information, for example products ordered

Lawful Basis: Contractual Necessity

Period of storage: 7 years

 

 

2. Handling of customer support tickets

 

Purpose of data collection

Types of personal data

·         Communication with the customer and responding to incoming requests from telephone, email, chat and social media

·         Determine the customer’s identity

·         Handling of complaints, returns and support requests

 

·         The telephone number or email address used for the contact

·         The correspondence. (Everything said or written in the correspondence.)

·         Lawful Basis: Legitimate interests

Period of storage: 7 years after last connection

 

3. Loyalty program

 

Purpose of data collection

Types of personal data

·         Offer our customers loyalty deals, such as discounts and personal offers, invitations, gifts or other marketing

 

·         Name

·         Username

·         Contact information (email, telephone number, address, city)

·         Purchase history

 

Lawful Basis: Legitimate interests

Period of storage: 5 years after inactivity

 


 


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